“While this was a study of one hypothetical user, it is a perfect example of research the company does to improve our systems and helped inform our decision to remove QAnon from the platform,” a Facebook spokesperson said in a response to emailed questions.įacebook CEO Mark Zuckerberg has broadly denied Haugen’s claims, defending his company’s “industry-leading research program” and its commitment to “identify important issues and work on them.” The documents released by Haugen partly support those claims, but they also highlight the frustrations of some of the employees engaged in that research.
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The Wall Street Journal published a series of reports based on many of the documents last month. Versions of the disclosures - which redacted the names of researchers, including the author of “Carol’s Journey to QAnon” - were shared digitally and reviewed by a consortium of news organizations, including NBC News. Earlier this month, she testified about her claims before a Senate subcommittee. Haugen is now asserting whistleblower status and has filed several specific complaints that Facebook puts profit over public safety. The findings, communicated in a report titled “Carol’s Journey to QAnon,” were among thousands of pages of documents included in disclosures made to the Securities and Exchange Commission and provided to Congress in redacted form by legal counsel for Frances Haugen, who worked as a Facebook product manager until May.
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